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FREQUENTLY ASKED QUESTIONS

If you have a question, chances are that others have had the same one. Read our Frequently Asked Questions for helpful information.
 

Payments & Pricing

Where can I find product pricing?

Our product line is assembled in our Lenexa, Kansas (USA) factory and sold directly through HEPACART and distributors worldwide. 

Pricing is available on our website at shop.hepacart.com as well as from of our distribution partners, including Grainger, Accu-Tech, Graybar, Fastenal, CSC/WESCO, Spycor, Jobsite (Canada), Arcom (Canada), HEPACART UK (the United Kingdom / European Union), IC Disinfection (Australia), Inter Equipment (Middle East), Ho Yeung (Asia), 

For inquiries, further pricing information, or a complete list of international distribution partners, please call (913)789-9590 or email info@hepacart.com. 

You can access our latest catalog here: HEPACART CATALOG.

What payment options are available?

Items sold in Kansas are subject to sales tax, provided the customer is not a tax-exempt entity (a tax-exempt form must be submitted). In Kansas, sales tax will be reflected on the invoice.

Please note sales tax (when applicable) outside of the state of Kansas is the buyer’s responsibility and will not be collected or remitted by the seller. 

Payment terms are net-30 days with approved credit.
Product quotes, unless noted, expire in 30 days.
We accept Mastercard, Visa, and American Express. Credit card fees may apply.
Shipping and handling charges include both freight, labor, and materials.
A complete list of terms and conditions is provided on each quote.
All shipments are FOB unless noted by HEPACART®.
A general product liability insurance certificate is available.

Do you have a rent-to-own program?

Yes, we offer a rent-to-own program to use either the HEPACART® or AnteRoom during your construction projects. Learn more here: https://www.hepacart.com/hepacart-rental-program

How can I buy HEPACART® equipment?

Our product line is assembled in our Lenexa, Kansas (USA) factory and sold directly through HEPACART and distributors worldwide.

Pricing is available on our website at shop.hepacart.com as well as from of our distribution partners, including Grainger, Accu-Tech, Graybar, Fastenal, CSC/WESCO, Spycor, Jobsite (Canada), Arcom (Canada), HEPACART UK (the United Kingdom / European Union), IC Disinfection (Australia), Inter Equipment (Middle East), Ho Yeung (Asia).

For inquiries, further pricing information, or a complete list of international distribution partners, please call (913)789-9590 or email info@hepacart.com.

You can access our latest catalog here: HEPACART CATALOG.

Do you lease or rent equipment?

Yes, we offer a rental program to use either the HEPACART® or AnteRoom during your construction projects. Learn more here: https://www.hepacart.com/hepacart-rental-program

Shipping & Delivery

How is equipment delivered?

All HEPACART® products are wrap-packed and shipped on a pallet, completely assembled via truck line for North American deliveries. Simply remove from the shipping/storage pallet to begin working. Contact us at (913)789-9590 or info@hepacart.com for specific overseas delivery information.

When can I expect my delivery?

You can expect in-stock items to be processed and often shipped the same day they’re ordered. Custom orders or out-of-stock items may take 2-4 weeks to arrive.

How much does it cost to ship equipment?

While shipping can be included when quotes are created, most are prepaid, with shipping costs added later.

Shipping options available include Standard, Third-party, Prepay & Invoicing, and Customer Pick-up. The best option will be determined by location, needs, and equipment type.

What happens if I have trouble with my shipment?

All items on your order will be counted, inspected, and packed securely prior to shipment. We make every effort to ensure that your shipment arrives on time intact and in good order.

Despite our best efforts in packaging, we occasionally encounter problems with concealed freight damage. For your protection, these problems must be detected and documented when the shipment is delivered by the freight carrier. Listed below are our receiving instructions which we urge you to follow carefully. These instructions will serve to protect your interests and place the responsibility for freight damage with the delivering carrier.

The following receiving instructions have been prepared for your protection in order to prevent losses from concealed damage:

Check to ensure that the number of cartons received matches the number of cartons listed on the delivery receipt. Note any shortages on the delivery receipt before signing it.
Ask the driver to inspect the carton(s) that appear to be damaged and, if possible, open the carton(s) and carefully inspect the equipment.
If the damage appears extensive, refuse to accept delivery of the carton(s).

We urge the customer/receiver to follow these receiving instructions carefully. HEPACART® is not responsible for shortages and concealed damage noted after the fact.

Certifications & Tests

Which HEPACART® equipment is tested and how?

Each product that has a negative air machine with HEPA-filtration is certified as a unit with an on-site Controlled Environment Performance Test and Certification Report. All tested equipment comes with documentation. 

HEPACARTs: Each HEPACART mobile containment cart design has been lab-tested by LMS Technologies, Bloomington, MN and is smoke tested to make sure the air is being contained and filtered.

Negative Air Machines: Each assembled unit is tested with an ATI Photometer and an ATI Generator to confirm proper filter installation and integrity. Each unit is also subjected to electrical safety testing. Each filter is tested per IEST standards and airflow IEST-RP-C001/leakage tested per IEST-RP-CC034. UL listed components. ETL certification pending.

What equipment do you use for testing?

1. Lighthouse Particle Counter | Model Solair 3100 | Serial # 1300104023 
2. ATI Aerosol Generator | Model ATI Series 6 | Serial # 23342  
3. EBT™ Balometer | Model EBT731 | Serial # EBT31304008
4. EBT™ Micromanometer | Model EBT731 | Serial # EBT31304008 
5. ATI™ Aerosol Photometer | Model TDA-2G | Serial # 11708

Can I see my equipment’s test results?

Yes. All tested equipment comes with documentation. If you have questions, contact us at (913)789-9590 or  info@hepacart.com

What certifications do I get with my HEPACART® equipment?

Manufacturer’s Specifications
IEST-RP-CC002.3, Unidirectional Clean Air Dev.
ISO 146441-1 Classification of Air Cleanliness
UL listed components

Product Information

Can I order custom equipment?

Our HEPACART® mobile containment cart is built in-house by our manufacturing team, which allows us to create custom turnkey products for highly specialized applications. If you need a custom containment cart or have questions, contact us at (913)789-9590 or info@hepacart.com

Where can I buy extra/additional filters for my equipment?

Shop our online store for equipment, replacement parts, and filters, or contact us at (913)789-9590 or  info@hepacart.com.

What is UV-FORCE?

At the core of our UV-FORCE® technology is a patented lamp that uses far-UVC light to disinfect the air and surfaces by destroying viruses and other dangerous pathogens. It’s a chemical-free sterilization method that's safer and more effective than other UV technologies.  Learn more: https://www.hepacart.com/resources/what-is-uv-force

What is the difference between a HEPACART® and a DUSTBUGGY® mobile containment cart?

We have two lines of mobile infection control carts for different applications.

The flagship HEPACART® mobile containment cart/ceiling access cart comes standard with an embedded, fully-tested, and certified negative air machine. HEPACART provides maximum protection from dust and pathogens and complies with ICRA levels I-IV.

The DUSTBUGGY® line is built to the same quality as a HEPACART yet designed to contain dust from ceiling work without a negative air machine. The DUSTBUGGY is ideal for less critical areas and complies with ICRA levels I-II. A DUSTBUGGY can be equipped with a connection to an external negative air machine or in-field retrofitted to a HEPACART® to comply with all ICRA levels.

Can a HEPACART® mobile containment cart fit through a standard door?

Yes, most HEPACART® mobile containment units fit through a standard 3' door regardless of door hardware. The HEPACART® will also fit on standard hospital elevators.

 

HEPACART 55 Classic or Auto-Lift | Dimensions: 55"L x 29"W x 10"6’H  

HEPACART 74 Classic or Auto-Lift | Dimensions: 74"L x 29"W x 10"6’H

How tall of a ceiling can I access with a HEPACART® mobile containment cart?

Our standard enclosure height accommodates 10 feet, 6 inches from the floor to the ceiling. An option is available that will enable all HEPACART® mobile containment cart models to work in ceilings 12 feet tall.

How do I get installation materials and tools into a HEPACART® mobile containment cart once it is operating?

HEPACART® mobile containment carts provide standard pass-through slips that enable you to pass conduit, wire, small tools, and equipment from one person outside the cart to someone inside without shutting down the negative air machine, compromising air pressure or opening the door.

Do I get installation tools and instructions with my equipment?

All units are shipped ready for immediate use. There’s no need for special assembly equipment or tools.

What does HEPAFORCE mean?

Our air cleaning equipment, including HEPAFORCE® AIR Negative Air Machines & Scrubbers and HEPAFORCE® GermBuster Room Air Purifiers, have several things in common that make them medically-trusted air purification systems. In particular, their medical-grade HEPA filters and internal fans that pull in contaminated air and force out clean air, allowing them to achieve the highest MERV rating. Learn more: https://www.hepacart.com/resources/what-is-hepaforce

To what efficiency level are the HEPA filters in your equipment?

Although there are no different types of HEPA – as filters either meet or fail the HEPA standard – there are different levels of HEPA efficiency. True HEPA filters are 99.97% efficient, and medical-grade can meet up to 99.99% efficiency.

Our medical-grade HEPA filters are first scan-tested at the factory and come with a 99.99% certification. The filter integrity tests (IEST-RP-CC0034.2) and particulate tests confirm ISO 14644 compliant Class 5 air.

Does the HEPACART® mobile containment cart have wall and ceiling access?

Our HEPACART® mobile containment carts are noted for ceiling access work, but in 2014, we launched a dual access cart to provide ceiling and wall access. Contact us at (913)789-9590 or info@hepacart.com for more information.

How is a HEPACART® mobile containment cart certified?

Every HEPACART® mobile containment unit receives HEPA filter integrity tests (IEST-RP-CC0034.2) as well as particulate tests for ISO14644 Class I-V air. Certification paperwork is included and good for one year.

What size ladder can be used in a HEPACART® mobile containment cart?

Either 6-foot or 8-foot ladders can be used with a HEPACART® mobile containment cart. Each cart contains a ladder brace (shelf) for resting the ladder and ladder cleat brackets. Taller extension ladders up to 16 ft. are used with proper safety precautions and are optional Adjustable Ladder Extension Module (part# ALEM).

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